Question 1

What days do you offer delivery?

Accepted Answer

We deliver Tuesday - Saturday and offer same day delivery on orders placed by 11am

Question 2

How can I get in contact with you?

Accepted Answer

Email is usually the best way to reach us. Get in touch with renee@therealflorist.com.au or via the form at the bottom of the page.
You can also call Renee directly on 0498 661 091 for urgent enquiries.

Question 3

Where do you deliver?

Accepted Answer

We deliver to the Albury-Wodonga region (postcodes 2640, 2641, 2642, 3690 and 3691) for a flat fee of $14. Orders delivered outside these postcodes are delivered via freight for $28 or we offer free in-store pickup (see our store location and hours further down the page). Please do get in touch to make sure your order is ready for you prior to coming to collect.   For freight deliveries, contact via email or phone Renee directly.

Question 4

Can I add notes to my order?

Accepted Answer

Of course! Any additional information to assist our delivery drivers is always appreciated. You can include delivery notes, or any additional information in the customer notes section once you have added the item to your shopping cart.

Question 5

How do I edit an order?

Accepted Answer

If you need to make an update to an order, please send the update along with your order number to renee@therealflorist.com.au

Question 6

Can I request delivery at a specific time?

Accepted Answer

Whilst we will try or best to accomodate special requests for delivery times, we are not able to guarantee an exact time frame. Our deliveries usually start after 11am every day. If the recipient won’t be home, the flowers will be left safely. If you need a delivery to be prior to a certain time, please place a comment in the ‘notes’ section during your checkout.

Question 7

What happens if no one is home to accept delivery?

Accepted Answer

We are currently doing contactless delivery, therefore our driver will leave the order in a safe place. If there doesn’t seem to be a safe place to leave your order we will hold onto it until we can get in contact with the you to organise re-delivery.

Question 8

Am I able to visit your store?

Accepted Answer

You sure can! Our workshop and coffee shop is at 489 Swift Street Albury, NSW. Our hours are: Tuesday to Friday – 6.30am to 2pm  
Saturdays – 8am-1pm

Question 9

Any other questions?

Accepted Answer

We love to hear from you, so please email renee@therealflorist.com.au anytime or fill in the form below and we’ll get back to you as soon as possible.

FAQ

Subscribe to The Real Florist